In very rare cases, this issue may occur—typically when a payment fails or is not processed correctly. If this happens, please contact us through our Contact Us page. Kindly provide your registered email address, full name, website URL, and the date and time of your purchase.
Once we receive your details, we will verify them against our records. If your payment was successfully processed and your subscription is active, we will promptly provide your license key and pro files via secure download access.